Return & Refund Policy

Return & Refund Policy

Thank you for shopping with us! We value your satisfaction and want to ensure that you have a hassle-free experience when purchasing laptops from our store. This Return & Refund Policy outlines our guidelines and procedures for returns, exchanges, and refunds. By making a purchase, you agree to comply with the terms and conditions stated below.

1. Eligibility for Returns: We accept returns on laptops under the following conditions:

v  The return is initiated within the specified return period.

v  The laptop is in its original condition, including all original packaging, accessories, and documentation.

v  The laptop has not been tampered with, modified, or damaged due to misuse or negligence.

2. Return Period:

You may initiate a return within 30 days from the date of purchase. After this period, we will no longer accept returns for a refund or exchange, unless covered by a warranty or stated otherwise for specific products.

3. Return Process: To initiate a return, please follow these steps:

v  Contact our customer support team within the return period, providing your order details and reason for return.

v  Our customer support team will guide you through the return process, including any necessary documentation and instructions.

v  Pack the laptop securely in its original packaging to prevent damage during transit.

v  Include all original accessories, documentation, and a copy of the purchase invoice.

v  Ship the laptop back to us using a reputable courier service, ensuring that it is adequately insured and trackable.

v  Please note that you are responsible for the return shipping costs, unless the return is due to our error or a defective product covered by warranty.

4. Inspection and Approval:

Upon receiving the returned laptop, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1. If the laptop is inacceptable condition, we will proceed with the refund or exchange process. If the laptop does not meet the criteria, we reserve the right to refuse the return and ship it back to you at your expense.

5. Refund Options: We offer the following refund options:

v  Replace the laptop with same model.

v  Replace the laptop with other model when stock is not available.

6. Exchanges:

If you wish to exchange your laptop for a different model, please contact our customer support team within the return period. Our team will guide you through the exchange process, including any price adjustments and shipping arrangements. Please note that any price differences, including taxes, shipping costs, or additional fees, may apply.

7. Warranty:

The return and refund policy mentioned above do not supersede or replace any warranties provided by the manufacturer. For laptops covered by a warranty, please refer to the warranty terms and conditions for specific instructions regarding returns, repairs, or replacements.

v  Formatting Services

v  Software services

v  Hardware Change but Fees apply

v  Physical, Liquid, Battery, Electrical Damages and Unauthorized repair is Not Covered

8. Non-Returnable Items: Certain items are not eligible for return, refund, or exchange, including:

v  Software, licenses, or digital downloads that have been activated or registered.

v  Items damaged or modified after delivery.

v  Items explicitly marked as non-returnable or sold as “Final Sale.”

9. Customer Satisfaction:

Your satisfaction is our priority, and we strive to address any concerns or issues promptly. If you have any questions, queries, or need further assistance regarding returns, refunds, or exchanges, please reach out to our customer support team. We are here to help and ensure your satisfaction.

Please note that this Return & Refund Policy is subject to change without prior notice. We recommend reviewing this policy before making any purchase to stay updated on our current terms and conditions.

 

Thank you for choosing us as your trusted laptop provider ApnaLappy.Com. We appreciate your business and look forward to serving you in the future.

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